Customer Testimonials
Great customer service and very knowledgeable Very communicative Great experience over all Great team and very responsive
Service, communication, and quality were very good! Andy and Tony did an excellent job and I will tell all my friends and family! Thank you, Nissan!
Dry efficient service and accommodated my schedule y letting me drop the car off the night before the service.
Pleasant, personable and professional Attentive service. A little more communication on progress while waiting would he helpful
Courteous, informative got me out in decent time. He did a good job in getting me out in time, and washed my car. Courteous and professional
Great service was fast and very nice servicemen friendly and helpful very good will recommend
Always a pleasure working with the service department and staff. Fast and efficient and can get in quickly
Arrived, and was greeted by the service advisor. The car was returned in a timely manner, actually faster than I expected. The cashier was great too. No complaints 🙂
Quick concise helpful attentive on the market terrific example of customer service On the mark and customer always number 1
A pleasant experience, very informative and helpful Very attentive to detail and explained everything in a easy way to understand
Very professional That's all I got Keep up the good work See you next time
Drew is always great and very helpful when making decisions for my vehicle! 10/10 experience!
The service department is excellent and honest. Friendly staff, great pricing, nice environment, will be back
Prompt service; everyone is very professional, courteous and friendly On time, fast, helpful, knowledgeable Understanding
Prompt service; everyone is very professional, courteous and friendly On time, fast, helpful, knowledgeable Understanding
Polite, courteous and professional. It was a pleasure meeting with the team and I look forward to seeing the service department again in the future.
Best service always accommodating. Will continue to come in to this location whenever I need service.
Without a doubt, your Nissan service department is my favorite! Drew consistently goes above and beyond to ensure I am informed and genuinely taken care of throughout every aspect of the service experience.
I know my vehicle is in the best hands, which is especially important since I purchased the Rogue for my mom. One of the things I appreciate most is the convenience your team provides—not only are you flexible with scheduling, but you also pick up the vehicle, service it, and return it without any hassle.
I truly love the entire service team, and Drew’s customer ... Read More DealerRater - Jun 8, 2026
PROFESSIONAL. GREAT SERVICE. KNOWLEDGEABLE ADVISORS AND STAFF. CONSISTENT. ALWAYS EXPLAIN WORK BEING DONE AND FOLLOW-UP.
Andy has always been an excellent service coordinator- honest and thorough with customers. Rito has been my mechanic for many yrs and is also always trustworthy and thorough.
I was late to my appointments 10 minutes however staff did take me in without any questions . I have a fleet vehicle so services are dictated by my company. The only think I asked is for the car to be cleaned , I think they only poured water . Still had tins of bug stains nothing was done !
In and out with no issues, very good people, nice to deal with, very friendly
Great service from the ream at hawk as always. Never a problem since I have been coming here. Tony and the service team are great.
Tires replaced and aligned - as always, service was great - Andy took care of everything in a friendly, courteous, and professional manner.
Everything went well and took the 75 minutes Drew told me it would take. He also had it washed vacuumed and tuned my new I phone.
Very clean and everyone was very professional Very happy with the service. Always brought my car there. Never have to worry about My repairs getting fixed
I've been a customer for of Nissan for 15 years and counting because of your excellent customer service Andy always takes care of his customers and I trust him he is the reason I keep coming back all of your staff very professional and courteous
New to the dealership after leaving Gerald Nissan as their mechanic work and customer service is not very good. Easy to make appointment with Hawk, friendly staff, understanding, love the video of the inspection, and the wait time was half the time we would wait at Gerald.
Patient understanding with my situation and they work with you as they can also affordable don't treat you like a number just awesome services
- as a long time customer I'm always impressed with the friendly, professional, and courteous service provided -
Professional, nice and quick Everyone was very easy to work with. Setting up an appointment was easy and when I arrived, they got me checked in right away and completed the work quickly
They were quick and efficient. I appreciate they didn't try to upsell me on anything and just focused on what I came in for.
It was a very smooth experience from the beginning. Drew was transparent about weight times and any other issues that I had.
We were treated courteously and professionally. We appreciated the comfortable waiting area. We are glad to know about Hawk Nissan.
They were able to take me a bit earlier and as soon as they discovered the problem it was promptly fixed.
Receive a coupon in the mail. Took advantage of it. Service was great Thanks for the free water
I liked the video they sent when they were done. Clean waiting area. And gave me a good deal with my oil change
Poliite,kept me indoemwd,askwd a out all i needed liokwd at made repairs as discussed
Friendly quick take good care of my vehicle been a customer thru two cars. Since 2014
Always accommodating very friendly and tends to your vehicles needs They have a Very efficient system....
Quick, easy, and great service. Highly recommend this dealership! Quick, easy, and great service. No pressure, great communication. Good experience at this dealership!
Drew went out of his way at quitting time to give us towing and delivery info during our breakdown and was extremely kind and empathetic at our extremely stressful situation. Jose also did a wonderful job of repair and offered a complete clear explanation of our problem. Can't say enough about both - class acts and we're so very grateful. Thank you????
Excellent communication skills, very accommodating Service department makes you want to keep the Nissan car, due to the Excellent care and concern
Oil change, inspection & bubbles in front grill paint Replacing grill ordered new part scheduled replacement when comes in
The person that was helping me, his name was Danny. He helped follow through with the inspection of the rogue and found out all the parts that were effective on the steering. They did great work and the car is dependable now thank you Nissan dealer Hawk.
Efficient and friendly Service was 5 and efficient and people 5 and very friendly have a nice day good bye
They were very friendly and kept me informed. Work was done while I waited. The waiting area was well stocked with H2O and coffee. Work was done quickly and I was on my way home in a couple hours
Always great service, that is why I drive 1 1/2 hours to get there. Andy has been my go to guy for 26 plus years and he has helped my family get the best of the 7 cars we have purchased from the previous owner Fred . My brother was the floor manager
Everything was great except getting the tow for my car. That was a major problem. I had to call another tow company to toe me 3 blocks. It cost $130.00 . The Nissan tow company person did not do well in the beginning.
TOP SHELF!!!!! Also the manager is TOP SHELF Drew has done an OUTSTANDING JOB !!!!!
ust purchased an Armada from Ruben and Ed Obrien. Experience was ok. Everyone was super helpful nice but I expect that when I’m holding a check for 69k. I took stars off because We chose to finance through our credit union. We brought a check for full amount and made it clear that we were not interested in their financing. Ruben gave us a paper credit application, we said no, not interested . He said it’s the law “patriot act” blah blah. We asked to speak to Ed. Ed came over and said it’s just a formality for ... Read More DealerRater - May 5, 2026
Very fast and explained everything to me very well. I loved the video they provided
Great communication, honest and timely Got me in the Same day and had it ready and fully checked out in an hour
Quick and efficient The appointment was setup quickly. Drop off was efficient and the service was thorough.
Very friendly and did great work! Very friendly, and the service department did a great job on my Rogue!
Very accommodating, easy to reach, did what they said they would and went the extra mile
Got there early for oil change and tire rotation. Work was completed in expected amount of time. Everything good
Service adviser walked me thru the working of the Start Stop system. Pointed out the two symbols on the dash board for system status.
Excellent follow-through on scheduled work being done. Plus, provided outstanding communication and support. Thank you Andy!!
Honest ,fair, great customer service. Difficult to find these qualities in this day and age! Great experience ??
Wonderful service recommend to everyone you could not get better service anywhere else live it
Quick, easy, excellent service I feel highly valued and the service with the staff is top notch
Best dealership I've ever dealt with for car issues. Never pushy and just overall helpful
The mirror cover on the passenger side came off. This is the second time in less than two years. It was ordered, painted and put on the car. It was supposed to be ready on Friday and it was not ready until Tuesday. It was discontinued and that was most appreciated.
Great as always. Will go again. I purchased 2 vehicles from there, will purchase again.
My experience was good my car was accepted when I pulled in and the dealership did their best to accommodate my recall however due to servers issues they were unable to address that issue during my appt however I appreciate they checked multiple times throughout them having my car before I left
Everything was great, they recommended what my car needs and they explained it in easy-to-understand terms and language. Although the price qas substantial, i came out a happy customer.
It was a smooth transaction. Drew was very helpful, accommodating, and explained everything clearly. I’m very happy and satisfied with the service.
Repeat issue. Much better than first experience Tony was courteous and professional. Thank you Thank you
Very friendly and knowledgeable. Great service. Will recommend. I really like how they help me every time I bring my car here.
I have a great experience I feel like they're very accommodating they explained everything really well. They have great service. They treat you right and you feel like they're honest.
Excellent service. Drew explained every step of the service required and performed. The use of transmission control and issue repirted was explained very well which required no service. Drew seem to be very knowledgeable
Nothing but excellent service every time my car's are in for service This guy's provide better service than any other nissan dealer I went to in the past
Very pleasant and patient as I was on baby duty. Daniel was very helpful explaining the work that was completed
Service was timely and pleasant experience. Answered questions I had and kept me informed on progress.
Pick up was on time, communication of status and issues was timely and well explained. Car was returned in good order and clean. Staff were professional.
Spectacular service provided by truly professional team members In all my experiences this was spectacular service provided by truly professional team members. They never disappoint.
Very polite and very accurate with everything I would recommend him to the next customer
?????????? Professional and courteous service team that gets the job done with expediency but with due diligence
Both gentlemen kept me well informed on the repair process. I especially liked the video of my vehicle showing the issues identified by Jose.
Drew was friendly, knowledgeable, and informative. A very pleasant experience! We will be back again!
They took me on time, service was fast. And coffee was very delicious Great service
Nothing but perfect I have nothing but excellent service experience Every time the communication is great This best nissan service i ever use
I always receive the VIP treatment with the service team at Hawk Received VIP Treatment
Amazing experience will be back Quick and friendly service. Clean facility. Was kept informed the entire time
The best always willing to help very transparent and gets the jobs done the first time every time
Good upcharge on rear breaks but overall good It was good just could have been faster also
Made the entire experience of purchasing a car seamless from start to finish. I was in and out quickly and it truly was one of the best experiences so far!
Great service. I like the pickup/delivery of my car for free. Good discounts. Great job!
Excellent and always responsive! The tech who worked on my car was Rito Casas, and the service advisor was Daniel Zepeda both were very attentive and skilled.
Andy was my rep. Kept me abreast of what was going on. Videos and emails let me know about further issues with my vehicle
Andy is the best and took care of me and my car. Andy is a rock star and absolutely the best.
Great honest people They help me out in every way they could Excellent people for your car buying
Nice people I be going there more when mi car needs surves. From now on.
They are good at letting you know if there others things needed to be done and friendly to help you to decide if it needs to be done to keep you safe and going out on the road. Thank you.
The service department did an excellent job. Since the work was expected to take three to four hours, they kindly provided me with a loaner vehicle, which I greatly appreciated. The video clearly explained all the work being performed on my car, and everything turned out perfectly.
Timely. Great communication. Love the video review too. Drew worked to get me the best prices too.
How is cordial, kind, accurate. I love that. We got there a little bit earlier, and they still took us. That was greatly appreciated, on a nice day!
The key word is experience and it shows. Andy and Sonny have the experience. Tony was really helpful with trying to get the features of the new car working.
Thorough, professional, knowledgeable Appreciate his insight and recommendations. I would highly recommend Drew and Hawk to anyone looking for quality car care and maintenance.